Shipping & Return Policies
Free shipping offer on tubs (some restrictions apply):
1) Free shipping is available for Zen ofuro bathtubs sent to all US States and Canada except Hawaii. Wooden tub shipments to Hawaii are delivered to terminal only and will have a small shipping fee based on the size. Hot Tubs ship free to US 48 States, a small shipping fee may be added for shipments to Canada, Alaska, or Hawaii - call for a quote.
2) Non-wooden tubs ship for free to continental US 48 States and Canada. Showers and some sinks should qualify for free shipping as well to most US and Canadian addresses. Saunas ship free to US continental 48 States.
3) Small items ordered with tubs or showers may ship for free if they can be packaged with the larger item.
4) Shipping will be by common carrier with lift-gate service for residential or commercial addresses (please let us know if lift gate is required at a commercial address). Residential delivery by common carrier is curb side delivery.
5) Free shipping may not be combined with other discounts or sales.
6) International shipping is not free. Rates will be quoted upon request. Please contact us firstname.lastname@example.org
7) We reserve the right to add shipping charges for remote or difficult to reach locations.
In all cases, your order will be professionally packed and/or crated for safe transport. The crates shown below are examples of how we prepare our wooden tubs for shipment.
We can ship to virtually anywhere in the world. Note that there may be restrictions on some products, and some products cannot be shipped outside the USA.
You may return most new, unopened, and unused items within 30 days of delivery for a full refund, less shipping. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Custom items and tubs are not returnable unless defective.
Returns for any other reason will be charged return shipping charges and a restocking fee up to 25%. Refunds are contingent upon the product being returned in original packaging and without damage - subject to inspection.
You should expect to receive your refund within 8 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 30 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.