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Terms and Conditions

Our Terms and Conditions

Product Warranties:  warranties for each product are listed on the product page

Custom Work:  Custom orders require a 50% deposit to begin work. Once work begins, the deposit is non-refundable.  Full payment is due prior to shipment.

Cancellation policy:   Order cancellations made after shipment are subject to all shipping charges and a 30% restocking fee.  

Return policy:  If item is eligible for return, it must be unused, in condition as received and in original packaging.  Purchaser is responsible for return shipping costs.  Credit will be issued once returned tub is received and inspected.  Please contact us for return authorization.  Returns are subject to restocking fee and shipping charges.  Customize sized tubs can not be returned or refunded once production work has begun.

All Neptune products including bathtubs, shower, sinks and faucets are not returnable or refundable.Items damaged in shipment will be replaced.