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Terms and Conditions

Our Terms and Conditions

Product Warranties:  Warranties for each product are listed on the product page.

Custom Work:  Custom orders require full payment to begin work. Once work begins, the payment is non-refundable.

Cancellation policy:   Order cancellations made after shipment are subject to all shipping charges and a 30% restocking fee.  

Return policy:  If item is eligible for return, it must be unused, in condition as received and in original packaging.  Purchaser is responsible for return shipping costs.  Credit will be issued once returned tub is received and inspected.  Please contact us for return authorization.  Returns are subject to restocking fee and shipping charges.  Customize sized tubs can not be returned or refunded once production work has begun.

All Neptune products including bathtubs, shower, sinks and faucets are not returnable or refundable.Items damaged in shipment will be replaced.

Damages must be reported same day of delivery for Neptune products - including acrylic tubs, sinks, showers, toilets and faucet fixtures.

Damages must be reported within 4 days of delivery for all wooden tubs - hot tub and ofuros.