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Terms and Conditions

Our Terms and Conditions

Product Warranties:  Warranties for each product are listed on the product page.

Payment Terms:  Payment is due in full before orders will be shipped.

Custom Work:  Custom orders require payment to begin work. For orders with extended lead times, a 50% deposit is acceptable. Once work begins, 50% of the order value is non-refundable. Balance is due in full before the order will be shipped.

Cancellation Policy:   Order cancellations made after shipment are subject to all shipping charges and at least a 30% restocking fee. Please note, Neptune products are nonreturnable and nonrefundable.

Return Policy:  If item is eligible for return, it must be unused, in condition as received and in original packaging.  Purchaser is responsible for return shipping costs.  Credit will be issued once returned tub is received and inspected.  Please contact us for return authorization.  Returns are subject to restocking fee and shipping charges.  Customize-sized and customized tubs can not be returned or refunded once production work has begun.

Gift Certificates: Gift Certificates may not be redeemed or returned for cash value. Upon expiration of the Gift Certificate, any unused value remaining on the Gift Certificate is forfeited.

All Neptune products including bathtubs, shower, sinks and faucets are not returnable or refundable.Items damaged in shipment will be replaced.

Damages must be reported same day of delivery for Neptune products - including acrylic tubs, sinks, showers, toilets and faucet fixtures.

Damages must be reported within 4 days of delivery for all wooden tubs - hot tub and ofuros.